As a supervisor, she liaises with customers, their representatives, and coworkers in her company's bankruptcy division. AACER provides the timely information she needs to serve both constituencies.
"Right now, the big issues are accuracy and volume," the supervisor explains. "With AACER, I can click on a document and ensure it was filed correctly and updated in our system, allowing me to see what's going on with the case."
AACER results in a ten to fifteen percent increase in efficiency over her previous work with PACER. Information on each case is comprehensive, up-to-date, and easily accessible, allowing her to work faster and more accurately. It cuts through the mountain of disparate bankruptcy information from multiple sources and manages it.
"With thousands of loans in our portfolio, managing each manually is impossible," she notes. AACER extracts the information for us and provides it in a usable context." A favorite tool is the AACER cover sheet, which provides a snapshot of case numbers, borrowers, attorney names, trustees, and more.
If an attorney represents the customer, we're required to communicate through that attorney until we get permission to communicate directly with the borrower”," she explains. "AACER gives us the attorney's name and contact information necessary to service the loan successfully.
Finally, there's peace of mind. Dealing with a large bankruptcy case load-each with multiple moving parts that could, at any time, require a timely response-can make for sleepless nights. "It gives me the confidence to know I have the resources to keep me from pulling my hair out trying to keep up every day," the supervisor concludes. "Knowing that I have the tools to do the job as accurately and efficiently as possible is a good feeling."